Técnico Virtual: Suporte da Oi

Features Técnico Virtual: Suporte da Oi

Who can the Virtual Technician - Oi Technical Support help?Hi Clients - individual or legal entity (CPF / CNPJ) who have contracted Oi Fibra, broadband, landline or TV.What problems does the Virtual Technician help you solve?Fixed by fiber: line changes, does not make or receives call and noisy phone.Tv and internet by fiber: problems in tv and in the internetBroadband: no internet, slow internet or constant drops in connection;Fixed: phone does not receive or make calls, mute or with squeaks;TV: Incompatible card, No signal, Oi Service Inactive TV and Black / blue screen;What does Virtual Technician - Hi Support do?Exchange password wi-fi and network name;Offers remote control manual for fiber;Performs automatic settings in modens;Automatically resets the modem signal;Performs an automatic line, internet or TV scan;Identifies massive failure in the region;Consult, schedule and reschedule technical visits;And others;Note: Some procedures are not available for all modems and for all types of repairs.How to use the Virtual Technician Hi?To TV client:After downloading it, access the app with the contract number and the line owners CPF / CNPJ or My Hi login.The customer number should be consulted on the invoice next to your CPF / CNPJ number.For fixed or broadband customer:After downloading it, access the app with the landline number and the line owners CPF / CNPJ.For fiber client:After downloading it, access the app with the customer number and CPF / CNPJ of the line holder or My Hi login.The customer number should be consulted in your account near personal data.Keep your app always up-to-date.
That way, we can always offer new solutions and improvements for you.Keep your app always up-to-date.
That way, we can always offer new solutions and improvements for you.